Our Privacy Commitment

This Privacy Policy describes how we collect, use, and protect your personal data when you use our website and services. It also informs you about your privacy rights and legal protections under the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Belgian law.

By using our Service, you agree to this Privacy Policy.

Interpretation and Definitions

• Company: refers to Chat-Control.eu ("the Company", "We", "Us", or "Our").
• Website/Service: refers to Chat-Control.eu, accessible at https://chat-control.eu/.
• Country: Belgium.
• Account: a unique account created for you to access our Service.
• Personal Data: any information relating to an identified or identifiable natural person.
• Device: any device that can access the Service (computer, phone, tablet).
• Usage Data: information collected automatically when you use the Service (IP address, browser type, time spent on pages, etc.).
• Cookies: small files stored on your device to enable functionality, personalization, or analytics.
• Data Controller: Chat-Control.eu, as defined under the GDPR, determines how and why your personal data is processed.
• Service Providers: third parties engaged to facilitate or support the Service.

Legal Bases for Processing (GDPR Article 6)

We process your Personal Data only when at least one of the following applies:

• Consent: when you give clear permission for processing (e.g. newsletter subscription, non-essential cookies).
• Contract: when processing is necessary for performance of a contract with you.
• Legal obligation: when required by applicable EU or Belgian law.
• Legitimate interests: where we pursue a legitimate business interest not overridden by your data protection rights.

Types of Data Collected

• Personal Data: email address, account details (if applicable).
• Usage Data: IP address, browser type/version, device identifiers, pages visited, duration of visits.
• Cookies and Tracking Technologies: see separate Cookies Policy section below.

Purposes of Processing

We use your Personal Data for:

• • Providing and maintaining our Service.
• • Managing your Account.
• • Performance of contracts or services you request.
• • Sending administrative information (service updates, security alerts).
• • Sending relevant offers and information (only with your consent).
• • Analytics, monitoring, and improving website performance.
• • Compliance with legal obligations.

Data Retention

We retain Personal Data no longer than necessary:

• Account/contractual data: for the duration of the service plus 3 years.
• Usage Data: generally shorter, unless needed for security or legal compliance.
• Legal obligations (e.g. tax/accounting records): retained as required by Belgian law.

Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected through:

• • Adequacy decisions by the European Commission; or
• • Standard Contractual Clauses and supplementary safeguards.

Your Rights under GDPR

As a data subject, you have the following rights:

• • Right of access (obtain a copy of your personal data).
• • Right to rectification (correct inaccurate or incomplete data).
• • Right to erasure (the "right to be forgotten").
• • Right to restriction of processing.
• • Right to data portability (receive your data in a portable format).
• • Right to object to processing (especially direct marketing).
• • Right to withdraw consent at any time (where consent was the legal basis).
• • Right to lodge a complaint with the Belgian Data Protection Authority (GBA/APD): https://www.gegevensbeschermingsautoriteit.be/.

Children's Privacy

Our Service is not directed to persons under the age of 16. We do not knowingly collect data from children. If you believe a child under 16 has provided us with personal data, please contact us, and we will delete it.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data, but no method of electronic transmission is completely secure.

Cookies Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit our Website. They allow us to improve your browsing experience, remember your preferences, and analyze website traffic.

Types of Cookies We Use

Cookie Consent

When you first visit our Website, you will be presented with a cookie banner where you can:

• • Accept all cookies;
• • Reject non-essential cookies;
• • Customize your cookie preferences.

You can also withdraw or change your consent at any time via our cookie management tool or by adjusting your browser settings.

Duration of Cookies

• Session cookies: expire once you close your browser.
• Persistent cookies: remain on your device for a set period or until manually deleted.

Third-Party Cookies & Analytics Tools

We use the following third-party analytics services to understand how visitors use our website. These tools only collect data after you provide consent via our cookie banner:

Cookie Consent Storage

Managing Cookies

You can control and manage cookies through our cookie consent banner, which appears when you first visit the site. You can also:

• • Clear your browser's cookies and local storage to reset your preferences
• • Use your browser's privacy settings to block third-party cookies
• • Install browser extensions that block tracking scripts

Please note that declining analytics cookies will not affect the functionality of our Website, but it will limit our ability to improve your experience based on usage patterns.

Changes to This Policy

We may update this Privacy Policy and Cookies Policy. Changes will be posted on this page with an updated "Last Updated" date. If significant changes are made, we will notify you by email or through a notice on the Website.